Return and Refund Policy

Last updated: December 13, 2023 Thanks for choosing hempravasoftsonic.com! If you are not entirely satisfied with your purchase for any reason, we encourage you to familiarize yourself with our return and refund policy. The following term apply to any products you have purchased from us.

Interpretation and Definitions

Interpretation

Capitalized terms are defined below.These definitions will maintain the same meaning whether used in singular or plural form.

Definitions In this policy:

  • Company The Company (referred to as "the Company," "We," "Us," or "Our" in this Agreement) refers to Hemprava Softsonic Pvt. Ltd, located at Plot No-830/1557, Plam Heights,Near Sum Hospital, Bhubaneswar, Odisha-751003.
  • GoodsRefer to the products available for sale through our Service.
  • Orders Are requests to buy Goods..
  • Service Spertains to the Website.
  • Website Website denotes hempravasoftsonic.com, accessible via https://hempravasoftsonic.com/.

The user of the Service refers to the individual or the company or other legal entity on whose behalf the Service.



Your Rights to Cancel an Order

You have the right to cancel your order within 9 days without needing to provide a reason.

You have 9 days to cancel, starting from when you receive the goods or when someone you designate (other than the delivery driver) receives them.

To exercise your cancellation right, you must notify us of your decision through a clear statements. You can do this by:

  • Email: Sales@hempravasoftsonic.com
  • Visiting our website: https://hempravasoftsonic.com/

We will process your refund within 14 days from the date we receive the returned goods. The refund will be issued using the same payment method you used for the original order, and you will not incur any fees for this reimbursements.



Return Conditions

To ensure that the goods are eligible for return, please verify that:

  • Our return policy allows returns within 7 days of purchases. Please note that the following items cannot be returned:
  • Personalized or custom items.
  • Goods that are perishable or have a short shelf life, or those that have expired.
  • ● We can't accept returns on items that can't be resold for health or hygiene reasons once they've been opened, or items that have become mixed with other things after delivery.
  • ● We reserve the right to decline returns of any items that do not meet the above conditions at our discretion.
  • You can get a refund for any item purchased at full price.Unfortunately, sale items cannot be refunded. This exclusion may not apply if prohibited by applicable laws



Returning Items

Please send your return to the following address, and remember that you are responsible for the return shipping costs and any damage during transit:

  • Plot No-830/1557, Plam Heights, Sum Hospital, Bhubaneswar, Odisha-751003

We cannot be held liable for any goods that are damaged or lost during the return proces.